Hajj Umrah Travels – Terms & Conditions

To ensure clarity, we kindly request our valued clients to review the company’s terms and conditions before booking their desired packages. Submitting a booking request signifies full acceptance of these terms. The contract between the company and the client takes effect once the required refundable deposit is received. Therefore, please ensure you have carefully read and understood all company policies and conditions. Full payment must be made in accordance with the outlined procedure by the tour operators. Once your booking is confirmed, you are obligated to pay the remaining balance on time. Failure to do so may result in booking cancellation, forfeiture of the deposit, and the application of cancellation charges as specified. Please review the following terms and conditions, which are crucial to accept.

Passport and Visa Policy:

  • Customer must possess a valid visa for the destination he/she desires to go.
  • Passport must contain the validity period of 6 months at the time of departure. It will be most appropriate to have a passport with validity of 8 months.
  • Consult the embassy before time for the settlement of the issues regarding passport or visa, if any.
  • The submission and receiving of passport are liability of the client. Submit your passport along with two passport size photographs at least 1 month prior to your departure.
  • Take an extra copy of passport for submission in the hotels provided.
  • Umrah visas are subject to any last-minute changes from Saudi Arabia, in case of any changes from the government or unforeseen reasons if you don’t get visa, Hajj Umrah Travels is not liable for any refunds of part or full payment towards the Hotel package, flights or any other product or services purchased relating to this.
  • The procession period comprises of a few weeks and during this period any kind of loss excludes our liability.
  • There is no guarantee for the issuance of visa on time and customers are bound to pay the differences (i.e. increase in the rate of services provided) which will occur during the delayed period of issuance.
  • Keep yourself up to date with the current conditions.
  • Non-UK customers will submit all the additional documents as required by the company.

Terms and conditions regarding tickets:

  • Reconfirmation of flight needs to be made 72 hours prior to departure.
  • Deposit Number of tickets is non-refundable once flight details are confirmed.
  • Fares are subject to change before the issuance of flight.
  • In case of any schedule change by airline or delay in arrival and departure of flights, company is not liable, but we can provide help to sort it out with Airline or find alternative, if possible.
  • Travel insurance is necessary to face any unfavorable happening.
  • Always reconfirm your ticket on Airline’s website or with us 72 hours before your departure time.
  • As we are just a service providers, therefore, customers are advised to always read the terms and conditions carefully on the website of the airline they select to travel with before and after they book with us.
  • Inform the company immediately if any inaccuracy is found on the invoice. If company is not informed timely then no help will be provided regarding any inaccuracy.
  • Carefully read your invoice and other documents.
  • If customer requests for a change in any service, difference will have to be pad, if occurs during the course of time.

Hotel Policy:

  • Hotel rates are subject to change without prior notice.
  • Hotels will be booked as per normal check in/ check out timings in K.S.A ad any special request in this regard or room view must be specified at time of package request.
  • Customer will accept the alternative hotel if the said one is not available for any reason.
  • Hotels have no connection with airline as they are booked through totally different suppliers. So, if you’ve booked a hotel and can’t stay in it in your scheduled nights due to your airline changing their schedule, we are not liable for the costs of the hotel or any addition or reduction of any night. Therefore, our company has no responsibility for any losses you may incur through schedule changes of airline. Check if your insurance covers you for this.
  • The hotel has No standard Triple or Quad rooms, although extra bed is available for families.
  • Triple rooms for families consist of 2 Standard Beds with one Extra bed.
  • Quad rooms for families consist of 2 Standard Beds with two Extra bed.
  • The extra bed is not the same size as the original bed size in the room.

Safi Excluded Airlines:

Scheduled Airline Failure Insurance (SAFI) does not cover certain airlines which include Sky Europe, Nordic Airways, Air Comet, Olympic Airlines, Aviacsa, Bellview, My Air, Caribair Airline, Air Jamaica, LAB Airlines, Frontier, Zoom, Air Senegal, Silverjet, Cabo Verde Airline, OZ Jet, Air Nigeria, KD Avia, Ghana Airways and Air Slovakia. Company does not provide any financial security to the passengers traveling through these airlines. If these fail to operate customers cannot blame company. Customers are suggested to avail of travel insurance to get out of such problems.

Deposit Policy:

  • Your deposit will secure the seat only and not the fare.
  • Pay off all the dues on time before difference occurs in the rates.
  • 50% of the grand total will be deposited to confirm the bookings.

Baggage Allowance:

Clients will be subjects to Airline restrictions/limitations on baggage weight/size. All baggage and personal effects are at all times and in all circumstances the responsibility of the customers.

FINANCIAL PROTECTION

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

Cancellation and Refund Policy:

Tickets and deposits are non -refundable. In case of change of ticket or flight upon customer’s request the extra charges will be applied. Cancellation regarding any package, flight or service before issuance will cause 100% of deposit as administration fee.

Cancellation regarding flight, package or any other service after issuance will cost administration fee as per company or airline policy. Tickets refunding will be directly declared by the airline after consultation with them which will take 48 hours.

Company reserves the right to determine the quantum of refund payable in cash of cancellation or amendment of a tour. Such refund would be based on various factors like number of participants, cancellation policies of suppliers and the decision of the company on the quantum of refund would be final. Such refund will be paid after the process of 30 to 40 days.

Also, any unused portion of package will be nonrefundable.

Complaints:

Any kind of dissatisfaction or any complain regarding any service provided by HajjUmrahTravels will be resolved immediately when received from the clients. You are intimated to register your complaints within 21 days of the event or within 7 days after returning from your pilgrimage. We are not liable to take into account any complain received after the raid period. Contact us on our Numbers or through E- mail given on the website in order to record your complaints.

Check In Time:

It will be very much favorable for you to check in at airport before 3 hours for international and 2 hours for domestic flights. Usually, check in is closed 1 hour before your departure. Manage your timings to get to the airport by keeping in mind these schedules. This is done due to certain security reasons.

Meal Request:

Fulfillment of meal request depends on the policy of the concerned airline. If you want to make a meal request then in this regard all we can do is to send your request to the airline. We take no guarantee for this service.

English Law:

It is imperative for both the company and the customer to abide by the English law and jurisdiction when deal is made regarding travel arrangements and accommodations. Similarly, Saudi law will be followed for the matters which will be dealt in Saudi Arabia. During the pilgrimage clients will observe the native country. Company is free from taking your responsibility in case of any violation or disobedience regarding local customs or laws.

Non- Muslims Name:

It is compulsory for those customers who are having a non-Muslim name to submit visa application along with a certificate issued from a Masjid or Islamic Center which will confirm that the said person is Muslim.

Mehram Regulations Applies:

It is a religious condition that women and children are supposed to attend the pilgrimage with husband/father or any other male relative (mahram only). For this female applicant will submit a marriage certificate. Birth certificate will be required for the child. Also, they have to travel in the same flight. A woman can go alone with an organized group only if she is above 45 years of age and can provide a notarized NOC from her Mahram.

Non- UK National:

A valid residency permit is required from those applicants who are non-UK National i.e. not the National of the country they are applying from.

Emergency Contact:

Before setting on to the holy journey travelers will be provided a contact number for Saudi Arabia to use in case of any emergency or trouble.

Subject to Availability:

All parts of your deal are subject to availability and Terms and Conditions will apply. Company reserves the right to decline to register service at any time without assigning any reason whatsoever or prior notice. In case of non-availability of any service that was included in your deal, a substitution will be provided by the company to meet your need.

Travel Insurance:

It is highly recommended to get arrangements regarding Travel Insurance before time.

Health and Vaccination:

Make sure that you have done with all the necessary vaccination before travelling to Saudi Arabia. This is an essential step on your part to submit a certificate of vaccination.

ATOL Protection:

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.

Disclaimer

Hajj Umrah Travels ensures the accuracy of the terms and conditions provided on its website. The company reserves the right to modify these terms without prior notice. Customers must remain updated on these changes and accept them accordingly.

The company is not liable for third-party inefficiencies, technical issues, or losses due to unforeseen events. Customers are responsible for safeguarding their belongings, visas, passports, and travel documents.

During peak pilgrimage periods, the company advises customers to be prepared for potential health concerns and disruptions due to the high volume of travelers.

Standards and services in Saudi Arabia differ from those in the UK, and the company holds no liability for discrepancies. Customers are encouraged to approach the journey with flexibility and understanding.